Email at service.us@hi-kam.com for tech support.

FAQ - Frequent Asked Questions

I have troubles to complete first time setup of A7, how to resolve it?
  We are sorry for the inconvieniece caused. Pls try the procedure below, if still not working, just contact our support by sending email to service.us@hi-k...
Wed, 1 Aug, 2018 at 5:11 AM
Troubleshooting and Fix: Alarm Recording doesn't work
This is an Easy Quick Guide to enable Alarm, Alarm Push, Alarm Recording and Cloud Recording. This can be also used for a quick check if your alarm reco...
Mon, 22 Oct, 2018 at 5:53 AM
How to Reduce False Alarms/False Positives
Note: This article is applicable for HiKam A7 2018 Version and HiKam S6. The A7 2016 Version does not support the features used below. Most of false ala...
Thu, 20 Dec, 2018 at 4:44 AM
FAQ about ONVIF/RTSP
We get questions from users about the ONVIF/RTSP to the camera.  Here we compose a collection of frequent asked questions as below to help our users.   ...
Thu, 22 Mar, 2018 at 2:53 PM
FAQ about Recording, Alarm Recording etc
We get questions from users about the Recording, Alarm Recording to local SD card of the camera. Here we compose a collection of frequent asked questions a...
Thu, 12 Apr, 2018 at 11:06 AM
I have troubles to complete first time setup of S6, how to resolve it?
We are sorry for the inconvieniece caused. Somtime it need to cooperate with your home network and WiFi. So we composed this quick troubleshooting below. Pl...
Wed, 1 Aug, 2018 at 5:11 AM
Firmware Update Required
Dear User, We have recently updated our Human Detection Service. One or all of your cameras seem to be running with a quite early firmware. In order to make...
Tue, 19 Mar, 2019 at 7:51 AM