Email at service.us@hi-kam.com for tech support.

FAQ - Frequent Asked Questions

I can not connect A7 to my WiFi, how to resolve it?
  We are sorry for the inconvieniece caused. Pls try the procedure below, if still not working, just contact our support by sending email to service.us@hi-k...
Wed, 3 Jan, 2018 at 10:15 AM
I can not connect S6 to my WiFi, how to resolve it?
We are sorry for the inconvieniece caused. Somtime it need to cooperate with your home network and WiFi. So we composed this quick troubleshooting below. Pl...
Mon, 20 Nov, 2017 at 10:43 AM
Alarm Recording doesn't work, What should I do?
If the alarm recording doesn't work, you can not find any recording files in the Playback. You could have a check as the following: 1) Check Alarm ...
Wed, 15 Nov, 2017 at 10:24 AM
FAQ about ONVIF/RTSP
We get questions from users about the ONVIF/RTSP to the camera.  Here we compose a collection of frequent asked questions as below to help our users. If y...
Sat, 3 Feb, 2018 at 8:43 AM