Email at service.us@hi-kam.com for tech support.

(ARCHIVE) Frequently Asked Questions

How to change my Camera Password?
Your camera password is saved in the camera. The HiKam app also has a camera password. Don't get confused. These two passwords play different roles, ...
Sat, 29 Oct, 2016 at 8:13 PM
How can I delete snapshots
For Android users Launch the app. Tap Tools > Snapshot. Long tapping on the image that you want to delete, it will ask for delete confirmation. Tap D...
Sat, 29 Oct, 2016 at 8:13 PM
How to lower down the sensitivity of motion detection?
Step 1, Click to download the auxiliary tool ConfigUpdateA7MotionUS.zip to a Wins PC, which is running on the same LAN to the camera. Step 2, Unzip the pa...
Mon, 16 Jan, 2017 at 5:49 PM