Email at service.us@hi-kam.com for tech support.

Frequently Asked Questions

DIY: shoot the camera offline issue
If happens during the setup procedure, go to Section 1. If happens after mounting it outside, go to Section 2. Section 1. The camera fails to join...
Wed, 25 Jan, 2017 at 9:13 PM
Experience of Wi-Fi Boost and other WiFi Questions
This article includes the following. Boost your Wi-Fi signal by adding the router or repeater Where to place your new router or repeater Choose t...
Sat, 29 Oct, 2016 at 8:07 PM
I got the notice of "Device password error" on tapping Play for watching live streams
This error is caused by an incorrect password saved in your HiKam app. To correct, go to Settings > Modify DeviceInfo. In the prompt window enter the c...
Sat, 29 Oct, 2016 at 8:07 PM
(HiKam A7) What should I do when failing on setup with AirLink?
1. What to check. We found that some Wi-Fi routers do have compatibility issues with our AirLink setup mechanism. Here is the non-compatible router list...
Sat, 29 Oct, 2016 at 8:08 PM
(HiKam A7) How to reset my A7 camera.
There are three ends of the dangling cable of Hiram A7. One of them, with an attached cover, is what you need for resetting your camera. Open the cover yo...
Sat, 29 Oct, 2016 at 8:08 PM
What platforms I can choose for running HiKam software?
The HiKam apps for iOS and Android make it feasible to watch live streams with Wi-Fi or the cellular data. Unfortunately, the HiKam app is unavailable for...
Sat, 29 Oct, 2016 at 8:09 PM
Camera ID, Camera Password, User Name and Password, Account ID
Camera ID The camera ID, also known as 3C ID, is the unique identification of each camera. It is a 7-digit number. To find your camera ID, please refer ...
Sat, 29 Oct, 2016 at 8:09 PM
Can I use the web browser to access my HiKam?
Unfortunately, we don't support it, but it is in our backlog.
Sat, 29 Oct, 2016 at 8:10 PM
How to find my camera's IP address.
Your camera obtains an IP address via DHCP during the setup process (unless you assigned a static IP address for it). You may need this IP address in some...
Sat, 29 Oct, 2016 at 8:10 PM
How to find the 3C ID of my camera?
The camera ID, also as known as 3C ID, can be found in HiKam app: tap Settings of the corresponding camera. Tap Modify DeviceInfo. The camera ID is shown ...
Sat, 29 Oct, 2016 at 8:10 PM