Our professional and friendly support team is always ready to provide support for you.
If any issues, just contact us, we will support till the issue has resolved.
The most easily way to get support is to send us an email.
Email address: firstname.lastname@example.org
We will response within 24 hours.
For emergent issues, we can provide phone support by call back. Just leave your phone number in the email, we will contact and support by phone.
All the HiKam cameras are with 12-month product warranty.
And you can get 6-month extended warranty for free after registration, just click here to register
We provide support articles and knowledge base in our support site.
Here are some frequent asked or used articles, just listed here for your convenience:
If you have issues of adding camera to your phone for the 1st time, check the links below,
- For outdoor model HiKam A7,
- For indoor model HiKam S6,
If you are looking for How to Setup Alarm, How to Setup Recording/Alarm Recording, check the guides below,
Here is the Frequent Operations for Camera and HiKam app,
How to Reset Camera / How to set Camera to AP Mode (If you want to reset camera to factory default, or you want to turn the camera to AP Mode)
If you are looking for Windows Desktop App, or how to view video/recordings on Windows PC:
For Echo Show Support and Integration with HiKam A7: