We are sorry for the inconvieniece caused. Somtime it need to cooperate with your home network and WiFi. So we composed this quick troubleshooting below. Please have a check. If still not working, just contact our support by sending email to service.us@hi-kam.com, we will response in hours and provide dedicated support for the issue. It's our pleasure to help you.


Plan B, alternative:

In case the "Setup by AirLink" doesn't work, please have a try with this link.

The Plan B will let the camera generate a WiFi by the camera itself,  your smartphone connects to this WiFi and configure the camera, then switch the camera to your own WiFi.


Still have Issue?:

If you still have issue that the camera doesn't come online after inputting the WiFi password, please have a check of the status LED. Go to check with corresponding flashing way of status LED about the solution as below.


1. Flashing Red

2. Solid Red

3. Flashing Red while Blue keep on

4. Flashing Blue-Red


1. Flashing Red


Error Cause and Analysis: WiFi password is wrong.


How to Resolve:              

1. Make sure the WiFi password is correct.

2. Follow this link from 'Step 1: Set HiKam camera to AP mode', run the procedure again, during the procedure input the WiFi password again.


2. Solid Red


Error Cause and Analysis: WiFi signal weak too weak or WiFi Encryption imcompatible.


How to Resolve:  

1. Move the camera closer to the router within 6feet, power on the camera again, wait 30 seconds, see if the status LED will turn to solid blue.

2. If the camera's status LED turn to blue when close to the router, but it turn to SOLID RED after moving it out of 10feet. In this case, pls contact with us. Send an email to service.us@hi-kam.com

            


3. Flashing Red while Blue keep on


Error Cause and Analysis: Camera can not obtain IP address from the router. 

Most of this is caused by the MAC Filter is enabled on the router,  Or DHCP is not enabled on the router.


How to Resolve:

1.  If the router is not setup by you or you are not familiar with the router settings, go to ask the person who has setup the router about this.

           

2.  If you know what is MAC filter and DHCP settings on the router, check on the router settings:

     If the MAC Filter is enabled. If it is, disable the MAC Filter temporially, power off then power on the camera again to let the camera go online.

     Make sure DHCP is enabled on the router,  after enabling the DHCP on the router,  power off then power on the camera again to let the camera go online.


--------------Only For Reference--------------

Here is an example from Netgear router. Yours may look different from it. 

MAC Filter Settings on NetGear Router: 


DHCP Settings on NetGear Router:   



4. Flashing Blue-Red


Error Cause and Analysis:   The camera is still in AP Mode. The Setup under AP Mode is not finished.


How to Resolve:              

1. Follow this link from 'Step 1: Set HiKam camera to AP mode', run the procedure again. During the procedure, input the WiFi password again.



Please let us help you!

If the camera still can not connect to your WiFi after the procedure above, please send us emails to service.us@hi-kam.com. We will response in hours and process it with high priority. It's our honor and pleasure to help you. Thanks!