We are sorry for the inconvieniece caused. Somtime it need to cooperate with your home network and WiFi. So we composed this quick troubleshooting below. Please have a check. If still not working, just contact our support by sending email to service.us@hi-kam.com, we will response in hours and provide dedicated support for the issue. It's our pleasure to help you.


Plan B, alternative:

In case the "Setup by AirLink" doesn't work, please have a try with Setup by AP Mode.

'Setup by AP Mode' will let the camera generate a WiFi by camera itself,  your smartphone connects to this WiFi and configure the camera, then switch the camera to your own WiFi (just like how "amazon alexa" works)


Still have Issue?:

If you still have issue that the camera doesn't come online after inputting the WiFi password, please have a check of the status LED. The status LED in front of the camera will help you figuring out the problem.

1. Flashing red

2. Solid red

3. Flashing red while blue keep on

4. Flashing blue-red


1. Flashing red


Error Cause and Analysis: WiFi password is wrong.


How to Resolve:              

1. Make sure the WiFi password is correct.

2. To set the camera again, press the RESET button on back of the camera to 10 seconds, till you hear the second dash sound from the camera, then release. The camera will get into AP Mode again.  You can follow Setup by AP Mode again to configure the camera WiFi.


Note: Check if there is a % in your WiFi password.  For current firmware release, there is bug that the % is not supported in the WiFi password. The workaround solution is putting an extra % in front of %   .For example,  in case the WiFi password is 123%abc,  input as 123%%abc  while inputting the password in the 'Network Settings'. We will resolve this bug in the next release.


2. Solid red


Error Cause and Analysis: WiFi signal weak too weak or WiFi Encryption imcompatible.


How to Resolve:  

1. Move the camera closer to the router within 6feet, power on the camera again, wait 30 seconds, see if the status LED will turn to solid blue.

If the camera's status LED is still red, Or the camera's status LED turn to blue when close to the router, but it turn to red after moving it out of 10feet. In either case, it should be the WiFi modula failed. Pls contact with us, we will provide a replacement.

            

2. Check the WiFi encryption mode is WPA or WPA2, not WEP. 

The WiFi encryption settings can be found in the router settings. Here is an example for NetGear Routers as below.  The rectange in orange shows the WiFi encryption mode.

You will have similiar options settings on your router.

If it is WEP, have a check if you can change it on the router to WPA or WPA2.  WEP is a quite old technology which is quite insecure and easily been hacked. Suggest to use WPA or WPA2. After you changes it to WPA or WPA2, power off then power on the camera again, wait 30 seconds to see if the camera can be online. (status LED will be solid BLUE).


3. Flashing red while blue keep on


Error Cause and Analysis: Camera can not obtain IP address from the router. 

Most of this is caused by the MAC Filter is enabled on the router,  Or DHCP is not enabled on the server (static IP address).


How to Resolve:           

1.  Check on the router settings, if the MAC Filter is enabled. If it is, disable the MAC Filter temporially, power off then power on the camera again to let the camera go online.

Here is an example from Netgear router. Yours may look different from it. 

     You can enable the MAC Filter later with proper settings on the router.


2.   Check on the router settings,  make sure DHCP is enabled on the router.

      If you just enable it on the router,  power off then power on the camera again to let the camera go online.

      Here is an example from Netgear router. Yours may look different from it. 

    



4. Flashing blue-red


Error Cause and Analysis: The camera is still in AP Mode. 

The Setup under AP Mode is not finished.


How to Resolve:              

Follow the Setup by AP Mode again to configure the WiFi of camera. After that, the camera will reboot and turn to standard mode.



Please let us help you!

If the camera still can not connect to your WiFi after the procedure above, please send us emails to service.us@hi-kam.com. We will response in hours and process it with high priority. It's our honor and pleasure to help you. Thanks!